POLICY RETURN DEADLINE:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Items with obvious signs of use. Any item not in its original condition is damaged, or missing parts for reasons not due to our error and any item that is returned more than 30 days after delivery will be deemed as non-returnable items.
RETURNS (IF APPLICABLE):
To be eligible for a return, all items must be unworn and undamaged and in their original boxes. Items must show no scratches, marks, or signs of wear and should not have been altered in any way. Unfortunately, items that are worn, damaged, or altered will not be eligible for a refund.
For a full refund to be issued, all original certificates (where applicable) and a copy of the original invoice must be included with the package. Any package missing the original certificate(s) will be charged a fee of $200.00 per original certificate, with no exceptions.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
O & Co. Collections is not responsible for any packages it does not receive, or returns not submitted by these guidelines.
Please note that original shipping charges are non-refundable.
TO RETURN AN ITEM
Place a copy of your invoice along with the item(s) you are returning.
For your protection, we advise that you insure the package for the full amount of the items you are returning plus shipping charges. O & Co. Collection is not responsible for items lost or damaged while en route back to us.
On your original invoice, if the price of the item you are returning is listed as:
- Less than $500: you can use any carrier to ship your return package.
- More than $500: ship your package via a postal service that will insure merchandise over $500.
Make sure to keep your return receipt for confirmation that your shipment has reached O & Co. Collection.
To return your product please email us for instructions we will answer your email within 24 hours.
LATE OR MISSING REFUNDS (IF APPLICABLE):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please use the Contact Us the top of the page and send us an email. We will reply within 24 hours of hearing from you.
EXCHANGES (IF APPLICABLE):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by clicking the Contact Us at the top of this page. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We make sure to answer all emails within a 24 hour timeframe.
